Returns

Fill out the below Contact Form or call us at: 800-438-2658

RETURNS

Customized products are non returnable.

No returned product will be accepted without prior authorization. To request authorization fill out the Contact Form on this page. Including your date of purchase, invoice number, and reason for requesting the return authorization. Items must be unused, complete and in the same condition that you received it to qualify for return credit. A 20% restocking fee may apply to returns.  

REFUNDS (where applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

CLEARANCE and SALE ITEMS (if applicable)

Sale items will be refunded at the purchase price paid. Clearance items are final and cannot be refunded.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

RETURN SHIPPING

To return your product, you should mail your product to:

Bolt Laserworks
127 S Rowland St
Cassopolis, MI 49031 

The return authorization number must appear on the address label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and we recommend insurance on returned items as we will not be responsible for return shipping damage or loss.