SHIPPING
Domestic Shipping: We only ship within the continental United States
Please always provide us with specific and accurate shipping address information so that we can ensure that your package arrives to you as soon as possible.
Customer Responsibility: We ship orders promptly to the address specified by the customer. We furnish tracking information by email at the time of shipping. It is the responsibility of the customer to ensure that the address information, e-mail address, and phone number are accurate and that provisions are made to ensure that the delivery is securely received from the carrier indicated. We cannot be responsible for incorrect information provided in orders or losses of shipments that have been verified by the carrier to have been correctly delivered.
RETURNS
Customized products are not returnable.
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No returned product will be accepted without prior authorization.
To request return authorization (RA) fill out and submit this form. Items must be unused, complete, and in the same condition that you received it to qualify for return credit. A 20% restocking fee may apply to returns.
REFUNDS (when applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
CLEARANCE and SALE ITEMS (if applicable)
Sale items will be refunded at the purchase price paid. Clearance items are final and cannot be refunded.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, only after you receive your RA Number (request here), you should mail your product to:
Bolt Laserworks
127 S Rowland St
Cassopolis, MI 49031
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The return authorization number must appear on the address label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable and we recommend insurance on returned items as we will not be responsible for return shipping damage or loss.